Career crisis intervention and traumatic event services

Workplace incidents such as fatal accidents, suicide cases, potential dismissals due to incompetence or sudden abnormal work behaviors have a potential impact on the employee work conditions, and may even affect the emotions and reactions of other co-workers. The longer it takes to solve such incidents, the more additional time supervisors have to invest, which has a significant negative impact on the invisible productivity.

Individual incidents

  • Fatalities of employees or clients at work
  • Serious injuries of employees
  • Robbery
  • Witnessing of crisis incidents

Incidents in communities and within the scope of the organization

  • A. Natural disasters (e.g., earthquakes, flooding, etc.)
  • Terrorist incidents
  • Equipment malfunctions (e.g., bridges/toxic leakage, energy failure, explosions)

Supervisors or HR personnel report specific behavior or incidents involving employees at the workplace by phone

  • Self-inflicted injury/injuring others
  • Abuse in the performance of duties (physical/verbal/psychological abuse/sexual harassment)

Service items

  • Provision of comforting documents
  • Assessment of the service needs of on-site unit supervisors by Project Management Professionals (PMP)
  • Organization of comforting lectures and comforting team services
  • Formulation of follow-up service plans
  • Individual counseling services for employees and their family members
  • Group counseling services for family members
  • Basic service fees for the initiation of crisis management services (including the contacting of case related personnel, arrangement of relevant services, and compilation of reports on the service content summaries and service processes)

Service goals

  • Reduction of posttraumatic stress disorder symptoms
  • Reduction of fear of returning to work
  • Maintenance of team morale