EAP services directed at employees and their family members

In rapidly changing business and social environments, the pulse of corporate management functions and activities leads to changes of varying degrees at workplaces regardless of their scope. Organizational environments often have a significant impact on employee turnover, morale and organizational performance. Research findings indicate that productivity is a kind of social behavior that is closely related to the mutual attitudes among employees and attitudes toward the company.
In view of the fact that productivity can be defined as a social behavior, HR departments have a basic responsibility for employee productivity.

A rising number of HR departments wish to provide services to employees and their family members through the Employee Assistance Programs (EAP) to achieve the following service goals:

  • Reduction of employee absence hours
  • Decrease of working hours with low productivity
  • Increase of employee work commitment
  • Reduction of employee fear at work
  • Increase in employee life satisfaction

Activities/contents for the marketing of EAP to supervisors and employees

Enhanced understanding of the EAP services by employees and their family members through the provision of diversified internal education. Relevant methods include but are not limited to:

  • Provision of service promotion cards
  • Provision of service promotion posters
  • Assistance in the organization of service promotion information meetings for regular employees
  • Assistance in the organization of service promotion information meetings for supervisors
  • Provision of mental health articles on a monthly basis
  • Other activities/methods (e.g., live streaming courses/electronic signage) in coordination with internal promotion channels of the client

Diversified channels for the handling of service needs

  • Provision of platforms to show concern for the physical and mental issues affecting employees; HR serves as an intermediary for employee concerns and encourages them to utilize the available resources for solutions to problems.
  • Provision of 0800 toll-free reservation services, contact via e-mail and online video conference (overseas employees)

Lectures for the promotion of employee work and life quality

Planning and design of different series of training and development series based on the practical experiences of consultants to strengthen the personnel management skills of supervisors' and enhance employees' coping abilities at work/ among family

Download the new EAP keynote lectures and courses (only Chinese versions are available)

Employee problem assessment and solution

Comprehensive telephone assessment of personal issues affecting employees and their family members to facilitate the provision of adequate follow-up action plans and solutions, and thereby assist the employees and their family members in the solution of problems:

  • Problem assessment and service plan design for employee/supervisor issues reported by phone
  • Provision of short-term counseling or referral services by professional consultant teams composed of counseling psychologists, clinical psychologists, physicians, lawyers and financial consultants, and encouragement of employees to utilize the referral resources to solve various personal problems that affect work performance (e.g., nursing home resources).
  • Service satisfaction tracking and problem solution assessment conducted by case managers upon the provision of counseling or referral services to ensure the effective solution of problems that affect employees or their family members.

Assessment of the effects of EAP on the organization and individuals

Provision of quarterly service reports to give the supervisors and HR units a better understanding of employee usage conditions without infringing on their privacy rights. The report contents include the following:

  • Description of usage conditions for the current quarter
  • Analysis of counseling issue categories and usage channels
  • Analysis of counseling psychology issues
  • Analysis of satisfaction with consultant counseling
  • Analysis of the background information of employees who received counseling